Warranty Information
We Stand Behind Our Product
Our limited lifetime warranty ensures peace mind that you'll enjoy your
retractable screen purchase for years to come.
LIMITED LIFETIME WARRANTY
To help protect your investment and provide for your long term
enjoyment of your Phantom Screen product, Phantom Mfg. (Int'l) Ltd.
provides this limited warranty. Please review it and keep it handy. And if
your screen ever develops a problem you believe is covered under warranty,
feel free to call your local Phantom Distributor (Next Century Screens) at 1-800-601-0005
or 972-496-4981 with any
questions you might have. Though filling out and returning an Owner
Registration Card is not a condition of the warranty, doing so can help us
confirm that you are the original purchaser. So please take a few moments
to fill it out and mail it in.
TERMS AND CONDITIONS
Phantom Mfg (Int'l) Ltd. warrants solely to the original purchaser of
Phantom Screens that the screen purchased shall be free from defects in
materials and workmanship under normal use for as long as the screen is
owned by the original purchaser and until the ownership of the screen is
transferred to another. This Limited Warranty does not apply to: (a) mesh
and mesh components; (b) asserted defects caused by modification, misuse,
or abuse, or improper maintenance of the screen; (c) asserted defects
involving subjective personal likes or judgments; (d) defects asserted by
any purchaser who did not purchase the screen from an authorized Phantom
distributor or dealer in the United States of America or Canada; (e)
specific components as outlined below:
Motors and manual gears: Phantom Mfg. (Int'l) Ltd. warrants the
electrical motors and manual gears for a period of 5 years, commencing
from the date of satisfactory installation for the original purchaser,
against failure under expected normal use. Warranty is void if the
electrical motor is exposed to water, acts of God or abnormal conditions.
Electrical & electrical accessories: Phantom Mfg. (Int'l) Ltd. warrants
the electric components, including remote transmitters and receivers for a
period of 1 year, commencing from the date of satisfactory installation
for the original purchaser, against failure under expected normal use.
This warranty is void if the electrical component is exposed to water,
acts of God or abnormal conditions.
Costs of removal, shipping and installation of the included materials
for a period of two years from the date of original installation by an
authorized Phantom distributor or dealer.
LIMITATION ON OBLIGATIONS
The obligations of Phantom Mfg. (Int'l) Ltd. hereunder are limited to
repair or replacement (at our sole option) of included parts of the screen
found to be defective under this Limited Warranty. In no event shall
Phantom Mfg. (Int'l) Ltd. be liable for damages of any type, including,
but not limited to: economic loss; or any indirect, punitive, special,
incidental, or consequential damages of any type, including, but not
limited to, time, wages or lost profits, of any nature or kind or for
damages to or loss of property, whether caused by negligence or otherwise.
Any implied warranty, including, but not limited to, the implied
warranty of merchantability and the implied warranty of fitness for a
particular purpose, is hereby limited in duration to that of the express
limited warranty contained in this document, unless a shorter period is
permitted by law. This document sets forth the entire liability of Phantom
Mfg. (Int'l) Ltd. with respect to Phantom Screens, Serene Screens and
Executive Screens.
Some states and provinces do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you.
NO OTHER EXPRESS WARRANTIES
The Limited Warranty set forth herein constitutes the entire express
warranty and representation of Phantom Mfg. (Int'l) Ltd, with regard to
its screen products. This Limited Warranty shall be controlling over any
conflicting terms and conditions of any purchase orders, contracts or
invoices which may be executed in connection with the purchase of Phantom
Screen products. No representation or warranty made by any Phantom
distributor, dealer, agent, representative or employee shall be binding
upon Phantom Mfg. (Int'l) Ltd. other than as set forth herein.
CLAIM PROCEDURES
Contact Next Century Screens at:
1-800-601-0005 or 972-496-4981
Monday to Friday - 8:00am to 5:00pm Central Time
Saturdays, Sundays and federal holidays please leave a message. A
customer representative will contact you within 24 hours of the first
business day.
