Customer Care
Customer Satisfaction
The ultimate goal at Next Century Screens is complete customer satisfaction.
Our screens are crafted from the finest materials and assembled with care by
hand. Factory-trained professionals, experienced in every aspect of
installation, custom-fit your Phantom Screens to your home. We deliver superior
customer satisfaction by continually meeting your needs and expectations. At
Next Century Screens, we believe our customers deserve the very best.
For information regarding service or repair,
click here.
Next Century Screens is committed to providing the best possible
customer care and attention before and after your purchase. At all times,
we are committed to following these service guidelines. We promise to:
- Handle all your inquiries in a friendly, professional and timely
manner.
- Offer you customized solutions that meet your specific screening
needs.
- Provide you with written quotes upon request.
- Schedule your screen installation at a mutually agreed upon time.
- Guarantee that our sales and installation professionals always
present themselves as representatives of the company.
- Perform installations responsibly and professionally to ensure the
integrity of your home.
- Demonstrate the use, service and maintenance of your screen
following its installation.
- Review your warranty with you and guarantee your purchase is
registered under Phantom’s Corporate Warranty Program.
- Follow-up with you to confirm your satisfaction with your products
and services.
- Value your ongoing feedback and welcome your thoughts on improving
our products and services.
For information regarding the Limited Lifetime Warranty on Phantom
products, click here.
For tips on maintaining your Phantom Screens,
click here.
